How can we help?
Questions about captions, translations or your data? Contact uTranslate.
Email supportReporting a problem
Tell us your Chrome version, extension version, caption mode and what happened. Include a page link or screenshot only if you are comfortable sharing it. Please remove private information and never send access or refresh tokens.
Privacy and data requests
Use the same email address for privacy questions and access or deletion requests.
Our privacy policy explains cloud processing, retention and the controls available in the extension.
Before you get started
Play a video, open the extension and turn captions on. Video captions depend on captions available on the page. Live recognition, translation and AI features require an internet connection. AI output can contain mistakes; verify important information.